Studies
Our courses enable the development of talent and qualities required to achieve excellence in the Customer Service and Sales industry. The training, education and learning process focuses on existing needs to ensure optimum customer experience and to provide a comprehensive solution for any given scenario in the most innovative and efficient way possible, based on professional competency standards.
Admissions
Do you need more information? Don't hesitate to contact us by email: academy@salesserviceacademy.com
Concierge (Service) Course
The aim of the course is to provide solid tools for identifying and understanding customers' current needs. To be properly trained so as to be able to manage possible situations that may arise in customer service.
The content taught as part of the Concierge — Customer Service Course comprises:
- Introduction to the course and Sales.
- Customer service standards and products.
- Customer service strategy, goals and standards.
- Service and Sales processes and technical solutions.
- Technology applied to Services.
- Professional ethics and protocol.
- Concierge role.
- Liner role.
- Concierge role.
- Assessment.
Experience Concierge (sales) course
The aim of the course is to provide the best tools for staff in direct contact with customers and to recognize opportunities to have a positive impact on the service experience provided.
The content taught as part of the Experience Concierge — Sales Course comprises:
- Introduction to the course and Sales.
- Customer service standards and products.
- Sales strategy, goals and standards.
- Marketing processes and technical solutions.
- Technology applied to Marketing.
- Professional ethics and protocol.
- Experience Concierge role.
- Liner role.
- Experience Concierge Supervisor role.
- Assessment.
Sales & Experience Executive Course
The aim of the course is to provide the necessary knowledge to achieve the Company's sales and/or business area goals.
The content taught as part of the Sales Course comprises:
- Introduction to the course and Sales.
- Sales standards and products.
- Sales strategy, goals and standards.
- Sales processes and technical solutions.
- Technology applied to Sales.
- Professional ethics and protocol.
- Experience Concierge role.
- Liner role.
- Closing role.
- Assessment.
