Our courses enable the development of talent and qualities required to achieve excellence in the Customer Service and Sales industry. The training, education and learning process focuses on existing needs to ensure optimum customer experience and to provide a comprehensive solution for any given scenario in the most innovative and efficient way possible, based on professional competency standards.
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The aim of the course is to provide solid tools for identifying and understanding customers' current needs. To be properly trained so as to be able to manage possible situations that may arise in customer service.
The content taught as part of the Concierge — Customer Service Course comprises:
The aim of the course is to provide the best tools for staff in direct contact with customers and to recognize opportunities to have a positive impact on the service experience provided.
The content taught as part of the Experience Concierge — Sales Course comprises:
The aim of the course is to provide the necessary knowledge to achieve the Company's sales and/or business area goals.
The content taught as part of the Sales Course comprises: